Refund policy

ALL SALES ARE FINAL

Each piece from The 27th Hour is individually designed and handcrafted in limited quantities, with many pieces being completely one of a kind. Because of the unique nature of these garments and limited inventory, returns and exchanges are not accepted for fit, preference, or change of mind.

One-of-a-Kind Pieces

All one-of-a-kind pieces are final sale. Please review the product description, available measurements, and size chart carefully before placing an order.

Because each piece is available in a single size and cannot be restocked, careful consideration of measurements is recommended before purchasing.

Damaged or Incorrect Items

Every piece is carefully inspected before shipping. If an order arrives damaged, defective, or different from the item purchased, please contact The 27th Hour within 7 days of delivery.

Please include the order number and clear photographs showing the issue. The situation will be reviewed and, if the issue is determined to have occurred before or during fulfillment, an appropriate resolution will be provided.

Lost or Damaged Packages

Once an order has been shipped, The 27th Hour is not responsible for packages that are lost, stolen, or damaged after being delivered by the shipping carrier. If a package is lost or arrives damaged, please contact the shipping carrier directly to initiate a claim.

Cancellations

Orders are processed promptly. Cancellation requests must be submitted as soon as possible. Once an order has shipped, it cannot be canceled.

Questions Before Purchasing

Questions about sizing, materials, construction, or a specific piece are always welcome before purchasing. Please contact The 27th Hour before placing an order if additional information is needed.

The 27th Hour
Forget Time. Start Becoming.